About Us
About us
Our Mission Statement
Waterbed bargains has been providing waterbeds and waterbed accessories for over 15 years. We have thousands of satisfied customers. Our goal is to provide the highest quality waterbeds and waterbed furniture at unbeatable prices to our customers, with incredible attention to detail and customer service. We strive to give quality attention to each purchase and follow through to delivery on every item.
We guarantee Customer Satisfaction
We want you to be 100% satisfied with your purchase. If you are unhappy with a purchase, please contact us immediately and we will help you to resolve the issue. If a product arrives damaged please be prepared to refuse delivery or to furnish us with pictures of the damage.
Purchasing Online
You can make a purchase online 24 hours a day, 7 days a week, 365 days a year.
Security Standards
We use 128-bit encryption in all our transactions to ensure the highest level of security for all of your personal information used in checkout. Our security systems are checked and monitored everyday and we display a seal that is updated along with the site checks made every day. Your information is secure with us and we will never rent or sell it to another company.
Low Price Guarantee
We try to have unbeatable prices! To qualify for the price match an item must have a verifiable advertised online price and be the exact same item. Offer only applies to mattresses. Send us a link to the item and we will match it! Prices will only be matched prior to purchase. All comparisons must be for new, unopened items and include the shipping charges. This offer doesn't include discontinued items, close outs, or auction websites.
Shipping
We offer free shipping (Continental US only) on all items.
Cancellation
Items that have been ordered are processed as quickly as possible to assure their speedy delivery to your home. Purchases can be cancelled the same day as ordered with no charge, provided they haven't already been shipped or custom work hasn't begun on them. If an item can't be cancelled, it can be exchanged according to the exchange policy below. Cancellations may be subject to a cancellation charge of up to 30%.
Shipping upgrades:
If you choose an upgraded shipping option, for example expedited speed, the upgrades are non-refundable. In the event you must return your mattress, we will refund the cost of the mattress less the full cost of the upgraded shipping.
Delivery
Once arrangements have made for delivery, it is important to be available at the appointed delivery time or cancel that appointment far enough in advance to avoid any extra charges. All charges due to a missed delivery appointment will be charged to the customer at the delivery company's rates.
Damage
All shipments are well packaged to prevent damage during shipping. On rare occasions, boxes may arrive with damage. It is very important that you abide by the following guidelines when receiving packages that show damage.
If the packaging or furniture has any damage that can be seen, no matter how slight, open the package before the driver leaves and examine the furniture. If you find the packaging damaged, note the nature of the damage on the delivery receipt. If any furniture is damaged, refuse the delivery of the damaged items and write on the delivery receipt "Refused Because Item is Damaged" and detail the damage. Keep a copy of the delivery receipt and contact us within 24 hours. If you find damage after opening an undamaged box, be sure to inform us within 24 hours of delivery. It is important to email any requested documentation to us within 48 hours.
Any damage not documented as noted above or not reported within 15 days of receipt will not be reimbursed. It will be necessary to send us pictures of the damage, so we can assess the best way to resolve the problem.
Contact Information
If you need to contact us, please email us at support@waterbedbargains.com or (888)794-8770.